Did you realize that you can benefit future patients and your healthcare professional simultaneously simply by sharing a brief, truthful review online?
As increasingly more people depend on online reviews in choosing a healthcare practitioner, simply sharing your experiences can push someone to finally seek the help they require. Additionally, you can facilitate your hearing care professional to address any issues that could augment the practice—in turn assuring a positive experience for prospective patients.
Are you ready to make a difference in people’s lives? Listed below are four additional reasons you should review your hearing care provider on the web.
1. It’s simple to post a review online
Numerous hearing care providers have a website with a page focused on reviews, and this is the perfect place to begin. Simply navigate to the website, find the review page, and write a short review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal recommendations.
Which means 8 out of every 10 people will take your review as seriously as a personal recommendation. If you had a pleasurable experience, providing a favorable online review is by far the best way to get the message out, aiding other people to get the same high quality of care.
3. You can help construct a fair picture of the practice
Research shows that people are significantly more likely to post reviews after a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
No one is perfect—and no healthcare practice is either. Whether the negative reviews are called for or not, they will get posted. And if the positive experiences go undocumented, this will create a distorted picture. If you feel that the practice deserves a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider re-design the patient experience
We promote truthful, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also are convinced that seeking to remedy issues privately is the ideal place to start.
If you’ve had an unfavorable experience, it’s always best to first get in touch with the practice in private. Generally, the issues can be resolved whereby both parties are pleased. Although, if the issues were not dealt with to your satisfaction, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to post respectful suggestions that can help the provider enhance the patient experience. This ultimately helps the practice and creates a more rewarding experience for future patients.